FAQ

PittiSmart App

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  •   How do I install the App on a mobile or tablet?

  •   Can I download PittiSmart App on any mobile device or tablet?

  •   Which payment methods are accepted with PittiSmart App?

  •   Can I log into PittiSmart App with various devices, for example with a tablet and a smartphone?

  •   Which press user categories can download PittiSmart App? And which can get a ticket on PittiSmart App?

  •   I am not a registered user. What can I do?

  •   Can tickets for the fee-paying categories (bloggers from the 2nd name onwards, advertisers, PR agencies without exhibiting customers and PR reps from the 4th onwards with an exhibiting customer) be purchased with PittiSmart App?

  •   I am a registered user but I don't know my password/I have lost it. What can I do to retrieve it?

  •   My company is registered on your website. Is the password the same as the company code?

  •   Can I also buy/download a ticket for other people with the same device? Can I buy for different people with the same App?

  •   To buy entry tickets for different people, can the same credit card always be used?

  •   After clicking on "compra ora" (buy now) I am requested to enter the 3D secure code. What is it?

  •   I have downloaded PittiSmart App but when I try to download the electronic ticket the message "Devi richiedere l'application form" (You need to request the application form) appears. What should I do?

  •   What is the ticket like on the App?

  •   How do I recognise the QR code? What is it?

  •   Is the electronic ticket bought/downloaded with PittiSmart App sent to my house or by email?

  •   I bought an electronic ticket with PittiSmart App and now need a receipt for the purchase for tax purposes. Can you send it to me?

  •   Can the electronic ticket be printed?

  •   Can I send the electronic ticket bought with PittiSmart App by MMS, WhatsApp or email? Can I take a screenshot?

  •   I left at home/lost the mobile phone/tablet that I used to buy the ticket. How do I get into the fair?

  •   Can I buy/download the ticket with PittiSmart App at any time?

  •   What should I do when I get to the fair if I have an electronic ticket?

  •   Can I also buy the electronic ticket on a PC from my reserved access section on the Pitti Immagine website?

  •   Can I buy/download the entry ticket through PittiSmart App during the event?

  •   Is the electronic ticket purchased with PittiSmart App valid for all the days of the fair?

  •   I made a mistake when buying/downloading the electronic ticket. I bought/downloaded it in the wrong person's name. Can I change the name?

  •   Can I buy/download the electronic ticket for various events for the same person?

  •   I'm not sure who will take part in the fair from my editorial office/agency. Can I request one or more general or non-personal entry tickets?

  •   If I buy/download the entry ticket with PittiSmart App do I have the right to the same type of services as I would have with a paper ticket?

  •   Is there any difference between the prepaid ticket and the electronic ticket purchased with PittiSmart App?

  •   How is my presence at the stands detected with the e-ticket?

  •   I can't log out. Can you help me?

  •   I've changed device, because the mobile phone or tablet I was using has been broken/lost/stolen. How can I log in with a new device?

  •   I can't view the contents of PittiSmart App (the screens are stuck, the App doesn't load etc.). What can I do?

PRE-PAID TICKET

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  •   How do I buy a prepaid ticket?

  •   When can I buy a prepaid ticket?

  •   I am not a registered user. How can I get a username and password?

  •   I am a registered user but I don't know my password/I have lost it. What can I do to retrieve it?

  •   Which payment methods are accepted for purchasing prepaid tickets?

  •   How do I collect my prepaid ticket?

  •   Can I collect the prepaid ticket directly at the event?

  •   I have left my prepaid ticket at home. What can I do?

  •   I haven't received the prepaid ticket. What can I do?

  •   I need a receipt for the purchase of the prepaid ticket. How can I get one?

  •   Can the prepaid ticket be duplicated?

  •   Can I buy a prepaid ticket for various people?

  •   Can I buy prepaid tickets for various events at the same time?

  •   Is there any difference between the prepaid ticket and the electronic ticket purchased with PittiSmart App?

  •   If I buy the prepaid ticket, will I have the right to all the services that Pitti provides during the event?

  •   I'm not sure who will take part in the fair from my company. Can I buy one or more general or non-personal entry prepaid tickets?

GENERAL QUESTIONS

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  •   Do children pay a reduced price to enter the fair?

  •   Do disabled people and their carers have the right to reduced price entry tickets?

  •   Do students have the right to reduced price entry tickets?

  •   Do groups have discounted rates?